Introdução: O setor saúde sempre foi fortemente influenciado pela tecnologia material, ou seja, equipamentos para fins terapêuticos e diagnósticos. As tecnologias não materiais, ou seja, subjetivas, de inovação na organização e nas relações de trabalho ficavam em segundo plano; os serviços prestados pela hotelaria hospitalar eram atividades de limpar, organizar, lavar, arrumar, sem priorizar a qualidade e satisfação do cliente. Objetivo: Detalhar as tecnologias leves da hotelaria e o que elas proporcionam ao profissional e ao cliente. Metodologia: A metodologia utilizada para chegar ao resultado foi uma revisão de literatura do tipo exploratória. Para amostra utilizaremos livros e artigos extraídos da internet, sobre hotelaria hospitalar; mudanças no setor saúde e tecnologias leves buscando os conteúdos mais relevantes. Fez-se uma análise qualitativa dos dados coletados; para chegar a uma conclusão. Discursão: Em síntese a hotelaria hospitalar pode ser definida como conjunto de atividades que visão o bem-estar e a segurança a partir de uma boa assistência e qualidade no atendimento ao cliente, seja ele o paciente ou o acompanhante. Nos anos 2000 a hotelaria passou a almejar o consumo de tecnologias e softwares. Inovação tecnológica é introduzir uma novidade ou melhoria num ambiente produtivo que resulte dentre outras coisas, em novos processos ou serviços. Fazem parte das tecnologias da saúde medicamentos, equipamentos, procedimentos técnicos, sistemas organizacionais, protocolos assistenciais...por meios dos quais os cuidados são prestados. As tecnologias leves produzem um trabalho vivo que dá possibilidade de interação entre profissional e usuário, trazendo um resultado mais satisfatório e colocando o usuário dentro da produção do seu cuidado; com a corresponsabilização do cuidar. Resultados: Percebeu-se que na visão atual de assistência à saúde o foco do cuidado é o paciente/cliente e não a patologia. Tratando-se das tecnologias leves, constatou-se que a hotelaria hospitalar incita e proporciona meios para os profissionais dos serviços de saúde colocarem em prática diretrizes da humanização de acolher, hospedar, alimentar e entreter. Uma vez que as tecnologias leves estão centradas no trabalho vivo, onde o profissional conta com liberdade nas ações e exerce melhor a criatividade para a execução de procedimentos.
Publicado
2021-11-25
Como Citar
Souza, C. V. S. de . (2021). HOTELARIA HOSPITALAR E SUAS TECNOLOGIAS LEVES. Revista Multidisciplinar Em Saúde, 2(4), 142. https://doi.org/10.51161/rems/2577
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