ACESSO À INFORMAÇÃO DE SAÚDE POR MEIO DA TECNOLOGIA: UM CHATBOT VALIDADO POR PROFISSIONAIS DA SAÚDE

Autores

  • Daniel Oliveira Santos
  • Ana Paula Lopes
  • Thiago Rangel Xavier
  • Policardo Gonçalves da Silva
  • Gabriela Sabbadini

DOI:

https://doi.org/10.51161/rems/2864

Palavras-chave:

ACESSO À INFORMAÇÃO DE SAÚDE, INFECÇÕES SEXUALMENTE TRANSMISSÍVEIS, SAÚDE COLETIVA

Resumo

Introdução: as infecções sexualmente transmissíveis (IST’s) são um grave problema de saúde pública e têm alta prevalência entre a população jovem, principalmente entre os universitários e naqueles com baixos níveis socioeconômicos. Essas populações são atingidas por se encontrarem, geralmente, no início de suas práticas sexuais e não encontrarem um ambiente propício para dialogar sobre a temática, além de apresentarem lacunas do aprendizado prévio. Diante desse cenário, a construção de um chatbot que garantisse o acesso gratuito às informações de saúde se mostrou uma alternativa factível, na medida em que é uma ferramenta confiável por ser sigilosa e revisada por uma equipe cientificamente capaz, que contou com a coordenação de um médico infectologista. Um chatbot é um software que consegue manter um diálogo com uma pessoa por meio de uma programação tecnológica feita previamente, elaborado no formato de perguntas e respostas para melhor funcionamento. Objetivos: promover a educação e orientação em saúde fazendo uso de uma linguagem acessível para população, com vistas à prevenção de IST’s através do chatbot CICS, com informações científicas atualizadas. Material e métodos: a partir de uma revisão na literatura científica (LILACS, SciELO, MEDLINE, CAPES e manuais do Ministério da Saúde) foi compilado um conteúdo abordando as IST's de maior prevalência epidemiológica. Após a construção lógica, o chatbot foi conectado a um aplicativo de conversas online através da provedora da ferramenta. Associado ao conhecimento técnico em programação javascript, também foram necessários outros componentes, como computador, telefone celular e linha telefônica. Resultados: diante da análise dos relatórios da plataforma do chatbot, temos que o número de acessos (246) foi satisfatório diante dos seus 65 dias de disponibilidade. Além disso, o número total de mensagens recebidas pelo chatbot, nesse período, foi de 1.427. Conclusão: os números demonstram o alcance do projeto, além de servirem como parâmetro para certificação da efetividade da interação humana com o chatbot. Ademais, o empoderamento intelectual das pessoas que interagiram com a ferramenta pode ter sido obtido por meio das relevantes informações disponibilizadas.

Publicado

2021-12-20

Como Citar

Santos, D. O. ., Lopes, A. P. ., Xavier, T. R. ., Silva, P. G. da ., & Sabbadini, G. . (2021). ACESSO À INFORMAÇÃO DE SAÚDE POR MEIO DA TECNOLOGIA: UM CHATBOT VALIDADO POR PROFISSIONAIS DA SAÚDE. Revista Multidisciplinar Em Saúde, 2(4), 105. https://doi.org/10.51161/rems/2864

Edição

v. 2 n. 4 (2021)

Seção

I Congresso Brasileiro de Saúde Pública On-line: Uma abordagem Multiprofissional

Licença

Creative Commons License
Este trabalho está licenciado sob uma licença Creative Commons Attribution 4.0 International License.

O conteúdo desta revista foi migrado para https://editoraintegrar.com.br

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Dispatcher.dispatch(Object:Request) % line  281, file: PKPApplication.inc.php
PKPApplication.execute() % line   68, file: index.php

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                                                      SubmissionSearch._getMergedKeywordResults(Object:Journal, Array[4], , null, null, 500, 1) % line  194, file: SubmissionSearch.inc.php
                                                   SubmissionSearch._getMergedPhraseResults(Object:Journal, Array[4], null, null, null, 500, 1) % line  146, file: SubmissionSearch.inc.php
                                                SubmissionSearch._getMergedKeywordResults(Object:Journal, Array[3], null, null, null, 500, 1) % line  132, file: SubmissionSearch.inc.php
                                             SubmissionSearch._getMergedArray(Object:Journal, Array[1], null, null) % line  263, file: SubmissionSearch.inc.php
                                          SubmissionSearch.retrieveResults(Object:Request, Object:Journal, Array[1], null, null, null, Object:DBResultRange, Array[1]) % line   92, file: RecommendBySimilarityPlugin.inc.php
                                       RecommendBySimilarityPlugin.callbackTemplateArticlePageFooter(Templates::Article::Footer::PageFooter, Array[3]) % line  107, file: HookRegistry.inc.php
                                    HookRegistry.call(Templates::Article::Footer::PageFooter, Array[3]) % line 1267, file: PKPTemplateManager.inc.php
                                 PKPTemplateManager.smartyCallHook(Array[1], Object:Smarty_Internal_Template) % line   43, file: 42362804174f266c598cdb32c3208fc745b92101^1c372c95cd85572e0fbc9a53d0323a0b229cfc78_0.app.frontendpagesarticle.tpl.php
                              content_6781613650b432_13896783(Object:Smarty_Internal_Template) % line  123, file: smarty_template_resource_base.php
                           Smarty_Template_Resource_Base.getRenderedTemplateCode(Object:Smarty_Internal_Template) % line  114, file: smarty_template_compiled.php
                        Smarty_Template_Compiled.render(Object:Smarty_Internal_Template) % line  216, file: smarty_internal_template.php
                     Smarty_Internal_Template.render(false, 1) % line  232, file: smarty_internal_templatebase.php
                  Smarty_Internal_TemplateBase._execute(Object:Smarty_Internal_Template, null, 42362804174f266c598cdb32c3208fc745b92101, null, 1) % line  134, file: smarty_internal_templatebase.php
               Smarty_Internal_TemplateBase.display(frontend/pages/article.tpl, null, 42362804174f266c598cdb32c3208fc745b92101, null) % line  924, file: PKPTemplateManager.inc.php
            PKPTemplateManager.display(frontend/pages/article.tpl) % line  292, file: ArticleHandler.inc.php
         ArticleHandler.view(Array[1], Object:Request) % line  391, file: PKPRouter.inc.php
      PKPRouter._authorizeInitializeAndCallRequest(Array[2], Object:Request, Array[1], false) % line  231, file: PKPPageRouter.inc.php
   PKPPageRouter.route(Object:Request) % line  143, file: Dispatcher.inc.php
Dispatcher.dispatch(Object:Request) % line  281, file: PKPApplication.inc.php
PKPApplication.execute() % line   68, file: index.php